A joined up plan for lasting change
Key to our approach was establishing the levers that would drive us forward to deliver scale, sustainably and for the long term. This meant reviewing Peace Direct’s whole digital ecosystem - from search to social, content to conversion - so we could understand how everything works together and then identify opportunities to take co-ordinated action to transform performance.
From this we created a plan for radical change: a plan where our actions were always led by data and in service of a clear goal shared across fundraising and communications. Namely to deliver, more reach, more action, more money and more impact.
We made it easier for people to find us, overhauling our use of the Google Grant to transform the number and quality of visitors to our website.
And because there’s no point increasing web traffic if you make it hard for those visitors to take action, we focussed on improving our conversion in our priority areas for engagement - our email sign up and donation pages.
Alongside that, we updated our opt-in wording to help build Peace Direct’s community of digital supporters so we could have ongoing communication with as many supporters as possible.
And to make that communication more effective and responsive, we overhauled our email programme - its frequency, content and call to action - to make it geared towards inspiring ongoing action from the community we’re building.
And we didn’t just build a digital community through email, we radically improved our performance in social too, using a storytelling approach to transform reach and engagement.
Embedding new ways of working
All of this was underpinned by a focus on fundamentally changing how the Peace Direct team works forever. Firstly they busted through the old silos of fundraising and communications and put in place shared goals and plans to deliver them. And we adopted a long term view - that this was a never ending journey, where we would always be testing and learning from the data to refine our approach and keep moving forward and building success.
Most importantly Rally helped equip the Peace Direct team to be self sufficient to carry on this journey themselves by bringing in the right partners to share their expertise - Jon who helped us shape the strategy, Chris who trained us in how to use our Google grant more effectively, Rachel who helped us learn how to make our email programme more responsive and Jean who worked with us to build scale, response and engagement in Facebook.
Gemma says ‘After many years in the non-profit sector, it’s been a refreshing change to work with an agency partner which isn’t closed off to working with other experts and most importantly does not create a cycle of long-term over-reliance on their support. A core facet of our work together is that we identify the gaps in our knowledge and operations so as we deliver improvements, the team is also upskilled to do this work ourselves moving forward. This makes it much better value for Peace Direct, much more fulfilling for the team, and crucially we will be able to continue delivering really impactful digital engagement work in the long term’.